Privacy policy
Last updated: 14/04/2026
Kōmbu operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include data that has been anonymised or cannot reasonably be linked back to you.
We may collect personal information when you place an order, interact with our website, create an account, or contact us. This may include your name, billing address, shipping address, email address, and phone number. We may also collect payment-related information, which is processed securely by our payment providers, as well as details about your purchases, transaction history, and how you interact with our Services.
In addition, we may collect information about your device, such as your IP address, browser type, and how you navigate and interact with our website. We may also collect information from communications you send to us, such as customer support enquiries.
Personal Information Sources
We may collect personal information directly from you when you interact with our Services, including when you make a purchase, create an account, or contact us. We may also collect information automatically through your use of the Services, including through cookies and similar tracking technologies that gather data about your browsing activity and device.
We may receive information from service providers who help us operate our business, such as payment processors, fulfilment partners, and analytics providers. We may also receive information from advertising and marketing partners when you interact with our ads or campaigns.
How We Use Your Personal Information
We use your personal information to provide, maintain, and improve our Services. This includes processing and fulfilling your orders, arranging delivery, managing your account, and providing customer support.
We may also use your information to personalise your experience, recommend products, and improve our website and offerings. Your information may be used for marketing and advertising purposes, including sending communications to you if you have opted in, and showing you relevant advertisements on platforms such as Meta.
We use personal information to help maintain the security of our Services, detect and prevent fraudulent activity, and protect our business and customers. In certain cases, we may also use your information to comply with legal obligations or respond to lawful requests from authorities.
How We Disclose Personal Information
We may disclose your personal information to third parties where necessary to operate our business and provide our Services. This includes sharing information with Shopify as our e-commerce platform provider, with payment processors to securely process transactions, and with fulfilment and shipping providers to deliver your orders.
We may also share information with analytics and marketing providers to help us understand how our Services are used and to improve our advertising performance. In some cases, we may share information with advertising platforms such as Meta to deliver personalised advertising and measure campaign effectiveness.
We may also disclose personal information where required by law or to protect our rights, customers, or business.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate, improve, and personalise our Services. These technologies help us understand how users interact with our website, improve functionality, and deliver relevant advertising.
Some cookies are necessary for the website to function properly, while others help us analyse performance or provide personalised marketing. You can control or disable cookies through your browser settings, although doing so may affect how the website functions.
International Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence. Where this occurs, we take appropriate steps to ensure your information is protected in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to provide our Services, fulfil orders, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights relating to your personal information, including the right to access, correct, or delete your data, as well as the right to object to certain types of processing or withdraw consent for marketing communications.
Complaints
If you have any concerns about how we handle your personal information, you can contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post any updates on this page and revise the “Last updated” date accordingly.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: Kombuhealth@gmail.com