Shipping policy
Order Processing
All orders are processed within 1–2 business days. Orders are not processed or dispatched on weekends or bank holidays.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Delivery Timeframes
We currently ship within the United Kingdom.
Standard delivery typically takes 3–5 business days from dispatch. Please note that delivery times are estimates and may vary slightly depending on your location and courier operations.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery in real time.
If you have not received tracking information within 3 business days, please contact us and we will assist you.
Delivery Information
We work with trusted courier partners to ensure your order arrives safely and efficiently.
While we always aim to meet estimated delivery times, delays can occasionally occur due to factors outside of our control, such as courier delays or high demand periods.
Incorrect Shipping Details
Please ensure your shipping address is correct at checkout.
If you notice an error, contact us as soon as possible. We will do our best to update your details before dispatch, however we cannot guarantee changes once an order has been processed.
Lost or Delayed Orders
If your order appears to be lost or significantly delayed, please contact us and we will investigate with the courier and work towards a resolution.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the issue.
We will review the situation and arrange a replacement or refund where appropriate.